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Click the button below that applies to you and follow the instructions:our RMA procedure & rules
RMA procedure & rules
1. You choose the return that is applicable. (New, defective, DOA or incorrectly delivered)
2. You fill in the form as completely as possible
3. Within 2 working days you will receive via email a confirmation from our RMA department with RMA number
4. You send the product to our RMA department and attach a copy of the RMA number.
5. Clearly read our shipping instructions. If your product is not packed/shipped correctly, your request may still be rejected.
6. Save your RMA number.
If there is no valid RMA number/form in your shipment we will return it at the recipient's expense. The form is valid for 30 days.
Shipments presented at our office in Breda (NL) will not be accepted as RMA's.
