RMA - Home page

RMA - New product

RMA - Defect product

RMA - DOA

RMA - Incorrect delivery

RMA - Warranty

We impose the following conditions on your return for a DOA PRODUCT

Returns are only possible within 21 days after purchase

• The product is undamaged and complete. All items present in the original packaging such as packaging materials, manuals, software, cables, etc. must be present.
• There is no writing on the packaging
• You have received positive confirmation from our RMA department that your product may be returned
• Not all manufacturers offer a DOA procedure. In that case, we apply the repair guarantee.

If the product appears damaged or incomplete upon arrival at our RMA department, your request will be converted to a Defective Product procedure.

After you have received confirmation that you can return the product, pack the product in a shipping box. Attach a copy of your RMA form to the shipment. Do not stick it on the product or the outer box - but leave it with the product.

You ship your product to:

JCL Logistics / ADI Global Distribution
T.a.v. RMA-afdeling
Rucphensebaan 11
4706 PH  Roosendaal

Register DOA product RMA

RMA-department Nederland:  [email protected]

If there is no valid RMA form in your shipment we will return it at the recipient's expense. The form is valid for 30 days.